HOW TO ORDER

Placing an order at our website is quite simple. Just follow the steps:

  1. Click on the picture of the piece you want to order.

  2. If that’s all you want to order, click on “Buy now”. If you wish to continue shopping click on “add to cart”.

  3. If you chose to “buy now” you will be directed to the checkout page. Just fill the spaces with your details (name, adress, etc), choose the shipping method and make payment.

  4. If you chose the option “add to cart” and you’ve already added all the articles you want, just click on “my cart” at the top right corner and select the option “go to checkout”. Now just follow the steps indicated above.

  5. After making payment you will receive a confirmation message at the email adress you’ve indicated (check spam).

  6. After payment confirmation your order will be sent within 24 hours.

  7. When your order has been shipped you’ll receive an email with the tracking number so that you can follow its status. To do so just insert the tracking code here: https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx

  8. After receiving the email with the tracking code you will receive your order within the estimated times indicated at “MY ORDERS” section.

Notes:  

  1. Before placing an order be sure you gave us the correct information, specially your name and adress. We can not be responsible for a package delivered to the wrong adress.

  2. If you do not receive the order confirmation email, please check the spam. If it’s there contac us:info@equadorjewellery.com

  3. If you wish to take out an article from your basket just click on the button “-“